Hi all, is anyone successfully using Churn Buster with solidus_subscriptions? Just want to make sure the integration is working well for other folks before we commit to signing up.

Hey Steve, we are actually evaluating removing the Churn Buster integration from solidus_subscriptions. The reasons are related to the cost of Churn Buster, which at the end of the day only sends some emails when the payment fails and that’s can easily added to your Solidus store quickly. Also their APIs are not reliable and not well integrated with platforms that are not Shopify with ReCharge. In our experience it’s better to skip it.

Got it. Can you point me to how to add this in Solidus? Is there an existing event or mailer?

I don’t know what you want to do exactly but I can provide some guidance for a high-level approach in using something custom instead of Churn Buster. This is the ChurnBuster events subscriber: https://github.com/solidusio/solidus_subscriptions/blob/fef4069bfcef8e5b2090d5c6e7[…]pp/subscribers/solidus_subscriptions/churn_buster_subscriber.rb. I’d create my own version of this file, that, instead of calling

SolidusSubscriptions.churn_buster

send the right emails or schedule email sending via Sidekiq at the preferred time. The mailers are not provided by the extensions but I guess it’s just a matter of adding your custom ones depending on what you want to tell/ask to the user.

I’m evaluating Churnbuster right now and their email retries are actually quite sophisticated. I’d recommend not removing the integration!

Hey @kennyadsl @alessandro👋 Matt from Churn Buster here, lmk if you ever want to touch base about this. We have a few clients using Solidus and it’s working well. We’d love to push that even further in the future. We have integrations with nearly every Subscription eCommerce Platform and aren’t exclusive to Shopify/Recharge. Looking at the GitHub Issue about removing Churn Buster, it sounds like there may be a misunderstanding about how Churn Buster works, when it comes to emails, retries, and cancellations (it refers to us sending an email in response to subscriptions being cancelled, and that’s not something we do). My email is matt@churnbuster.io and my calendar is https://savvycal.com/churn-buster/chat-matt if it makes sense to explore further 👍 Either way, we’ll stay tuned with what you’re all working on, it’s looking like a really solid option.