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# secoda-supportw
wooden-spring-14915
10/01/2021, 5:58 PMThis message was deleted.
e
elegant-house-93198
10/01/2021, 6:02 PM
Hi Mark, you need to whitelist the IP address
54.175.53.193/32elegant-house-93198
10/01/2021, 6:02 PM
The extractions are run on a different service than the analysis query engine, which is why you need to whitelist both addresses.
b
big-coat-23982
10/01/2021, 6:04 PMPerfect. Works now. Thanks. Figured it was something like that.
e
elegant-house-93198
10/01/2021, 6:04 PM
Happy to hear!