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# secoda-supportw
wooden-spring-14915
10/07/2021, 6:57 PMThis message was deleted.
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elegant-house-93198
10/07/2021, 7:21 PM
Let me take a look into this Chris, I'll get back to you in a couple of minutes once I figured out the issue.
elegant-house-93198
10/07/2021, 7:22 PM
@adventurous-furniture-1306 which user is it to help me troubleshoot
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adventurous-furniture-1306
10/07/2021, 7:35 PMI think I figured it out. I added a default share setting
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elegant-house-93198
10/07/2021, 7:38 PM
That's great that you found the workaround. But I'll still need to get to the root cause so that this doesn't happen in the future.
Do you know if the viewer refreshed after joining the workspace? I want to make sure that it's not an issue with the invitation flow before diving into sharing.
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adventurous-furniture-1306
10/07/2021, 8:35 PMIn her case, I had given her the invite link.
May be worth taking a few minutes to make sure I have things set up sensibly.
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elegant-house-93198
10/07/2021, 8:58 PM
That may be the issue (bug on our end). If it is I'll let you know. But it would be great to make sure things are setup sensibly. Feel free to book a time tomorrow or early next week and I can offer any pointers. https://calendly.com/andrewmcewen/30min
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