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Apart from the obvious - challenges, solutions and benefits, make your customer the hero and how your solution helped to make the hero's life better. Back up with data (before and after), what was the steps followed to implement the solution, and a customer testimonial. Also I would call it a customer success story rather than a case study.

we had a thread previously. hope it helps https://s11s.slack.com/archives/C02VCEU9V0Q/p1660201435502459

Thank you @Chayanika Sen, @Tej 🙌🏼