Name of the role: Customer Success Intern What's the required years of experience?Freshers Name of company: Forward Recruiter's Email: prianka@tryforward.io What is the current marketing team size: 1 - 5 What's your current marketing team composition? Currently our Marketing team has 1 Demand Gen Lead, 1 Social Media Intern and 1 Design Intern Is the job fully remote? In-office If NOT fully-remote, which city? Chennai What's the compensation range? <5 lpa What do you envision the role will do in the first year? 1. You'll assist in onboarding new customers, including product training, setting up accounts, and guiding them through the initial implementation phase. Ensure a smooth and positive customer experience from the very beginning. 2. Provide timely and effective customer support through email, chat, and phone. Assist customers in troubleshooting technical issues, answering product-related questions, and resolving any challenges they may encounter. 3. Assist customers with their campaign strategies based on their preferences, requirements, and any specific details. 4. Collaborate with the customers to understand their goals, business and audience and support them with their email marketing efforts. 5. Monitor metrics regularly and proactively identify opportunities for improvement and revenue growth. What will the role be measured on? NPS, Churn Rate,Additional MRR,Customer Reviews What's the annual marketing budget range? (optional) Helpful links and resources to help the candidate learn more about your startup: Culture deck, news articles or feature stories): https://tryforward.io/ Sent via zapier.com/app/editor/153954729#slack