Hi everyone! I am super thrilled to share this news with the S11 folks! Join us on an incredible journey as we dive into the world of customer experience (CX) with our brand-new podcast series, The CX Broadcast. 🎙️ In our first episode, we have a captivating discussion with Anubhav Mehrotra, VP of Customer Experience at Tata 1Mg, a leading healthcare platform. Together, we explore three key topics: 1️⃣ Evolving Customer Expectations: Discover how customer expectations are changing in today's economic climate and gain insights on how to adapt your CX strategies accordingly. 2️⃣ The True Cost of Customer Loyalty: Understand the importance of building customer loyalty and learn practical approaches to fostering long-term relationships with your customers. 3️⃣ Harnessing Technology for Enhanced CX: Explore innovative ways to leverage technology and improve the overall customer experience. 🌟 Our engaging conversation aims to empower you to boost customer retention, even in challenging and uncertain times. 🎧 To ensure you never miss an episode, The CX Broadcast is now available on popular podcast platforms including Apple Podcasts, Spotify, Google Podcasts, and YouTube. Follow our podcast: Apple Podcast - https://podcasts.apple.com/us/podcast/value-of-customer-satisfaction-in-the-emerging/id1690331744?i=1000616797623 Google Podcast- https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8yMTkzODc5LnJzcw/episode/QnV6enNwcm91dC0xMjk1MjE4Mw Spotify - https://open.spotify.com/episode/7JKtLjUeL6P18PjUWmQwMM YouTube -