This message was deleted.

use Hubspot tracking code on website and first in teraction should be through Hubspot cookies Right now contacts are being made from segment which is missing the cookies information so it coming as created from offline sources

That makes sense. I've added the tracking code already, but are you mentioned, hubspot is probably not able to match the person to the cookie and hence not showing the data together. Is there something I could do to get this sorted?

Dude pay 💰 me

Following to see how this works (or not). (I thought HS could not do this and was the very reason for the Correlated/Pocus/Headsups of the world to exist but great if they're not needed)

@Anuj Adhiya the tools you mentioned make it super easy to implement 🙂 but then again...

Right exactly - there's tons of players in that space now - has to be a reason

from what little i have seen, most SAAS players have sub-optimal stack

@theanand make sure that email is captured through Hubspot if it’s a form submission swicth on non hubspot forms in Hubspot if not integrate with - https://legacydocs.hubspot.com/docs/methods/forms/submit_form Make sure context data and hutk is passed, once you have email as unique identifier in Hubspot segment data would be passed for product usage and you would be able to craft your model using lead scoring

@Niranjan Bala @Anuj Adhiya - I do not want to build a band-aid palace of multiple tools to sell one tool! I have captured all product usage activities including sign up utm params to hubspot through segment. On hubspot, I've setup drip campaign workflows based on feature usage, inactivity workflows and celebration emails. I've built reports of free trial sign ups, paid users, etc. Lead Scoring based on product usage as well. Tracking sign up source of traffic is the final piece I am trying to solve for! feels so close, yet so lost! @Ishan Manchanda - thanks for that link, will try it out even if it means dismanteling segment integrations!

do let me know if you still aren’t able to solve this, it’s a simple process and should have worked

@theanand If I’m not wrong Hubspot tracking code is added in our primary domain www.entropik.io and but getting missed in getdecode.io/signup. Hubspot is not getting the direct data from website but gets from Segment so source is getting missed.

@Ishan Manchanda @Jayakumar M our ever so helpful @Niranjan Bala identified the issue as something related to how form submissions are being handled on the app side. (something around prevent default) Raised a ticket, will wait for an update from them for now!

@theanand - If you are using custom form on the website then the dev might be using contacts API to pass the data to HubSpot. Switch to forms API

@Sourav Aggarwal Thanks sourav, you were right. But we have no access to the product other than segment. I implement the hubspot tag on GTM and that solved for a few sign ups. Then I pushed the hutk cookies from segment through the identify call and that solved a few more. We still have a few that shows up as "integration", but that is alright for now, reporting them as direct traffic for the time being. I've twisted and turn hubspot into a PLG tracking tool. Right now focusing on scoring, assignment related activities and integrating with Salesforce. Next steps are to build out reports around product usage, expected ETA is next month for that.