Hi RS team, we’ve started seeing timeouts when sen...
# supporti
incalculable-winter-14072
06/16/2023, 5:44 AMHi RS team, we’ve started seeing timeouts when sending events to rudderstack in the last 1-2 hours
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quiet-wolf-72320
06/16/2023, 5:46 AMAre you seeing it with any specific source or all sources?
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incalculable-winter-14072
06/16/2023, 5:51 AMWe’re only seeing this from Google Cloud, using the node source
Our browser sources are not timing out.
Example IP’s which are timing out:
ETIMEDOUT 52.86.157.16:443
ETIMEDOUT 23.22.135.239:443
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quiet-wolf-72320
06/16/2023, 5:54 AMcan you share the full log for these timeouts?
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incalculable-winter-14072
06/16/2023, 5:56 AMLot’s of
[Rudder] error: Response error code: ETIMEDOUT
[Rudder] error: Response error code: ETIMEDOUT
[Rudder] error: Response error code: ETIMEDOUT
q
quiet-wolf-72320
06/16/2023, 5:58 AMwhich version of node SDK you are using?
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incalculable-winter-14072
06/16/2023, 5:59 AM“rudder-sdk-js”: “^2.33.1"
incalculable-winter-14072
06/16/2023, 5:59 AMThis was working fine until 5.30 BST, and since then all requests are timing out
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quiet-wolf-72320
06/16/2023, 6:00 AMissue is with node sdk, right? version you shared is for JS SDK
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incalculable-winter-14072
06/16/2023, 6:00 AMApologies “@rudderstack/rudder-sdk-node”: “^2.0.2",
incalculable-winter-14072
06/16/2023, 6:23 AMAny issues you can see on your side @quiet-wolf-72320?
I just found this GCP networking issue, but it only mentions azure. Are you using Azure?
https://status.cloud.google.com/incidents/sZVuKPuYgMQiB7AzmAnL
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high-zoo-17436
06/16/2023, 6:29 AMHi @incalculable-winter-14072, Can you provide the data plane url you are using?
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incalculable-winter-14072
06/16/2023, 6:35 AM👍, dm’d you
incalculable-winter-14072
06/16/2023, 6:40 AMOk got a workaround - pointed the node client at our GCP load balancer proxy, rather than XXX.dataplane.rudderstack.com directly. Events are flowing again without timeouts.
This makes me think this is the same issue as that ongoing azure google cloud networking issue, and it’s wider spread than just Azure. So probably nothing for your team to resolve.
🙌 1
h
high-zoo-17436
06/16/2023, 6:54 AMThank you.