Hi! Can someone give me a hand in changing this account to open source plan? I am searching for a setting to do it but didnt see one. dev@spacetoongo.com Thank you so much!

Hey There! 👋 Your message has been received by the RudderStack team. Our standard customer support hours are 9-6 PM EST, but we will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.

I have forwarded your request to the team. It will be done soon.

Thank you so much. One more question though, If I were on a hosted data plane setup (it is still not changing, will check again tomorrow) and I also have a open source data plane, could I still connect to it? Given that I can just change it on my client side for the

dataPlaneUrl

and

writeKey

?

Your account was changed to open source (maybe you checked before it was done). Check again and let me know if not done yet. To connect it to your open-source data plane, you need to provide your workspace token in data plane deployment file. You cannot change data plane in UI.

I just checked, on my dashboard its still "Data Plane: x.dataplane.rudderstack.com" implies I'm still not on Open Source plan, right? On my learning email is "Data Plane: N/A (Open Source)" But I can confirm I can send events to my open source data plane despite its having a dataPlane URL listed. Thank you so much for your support

Let me check why it’s not showing N/A (Open Source) in UI.

Sorry I just got back to using RS. Yes it is updated, many thanks!