Hi <@U02EDGMEE5N> We want to use rudderstack to se...
# support
t
Hi @early-stone-68655 We want to use rudderstack to send events from website to Microsoft clarity we configured everything, but the events are coming till rudderstack and they are not moving to Clarity any suggestion would be highly appreciated.
m
Hey There! 👋 Your message has been received by the RudderStack team. Our standard customer support hours are 9-6 PM EST, but we will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
q
can you go to destination events tab and see if there are failed events?
t
Hi @quiet-wolf-72320 there are no failed events in destination.
q
can you share your workspace id?
t
sent you in chat @quiet-wolf-72320
q
Can you send a few events and capture the payload in JS SDK live events?
t
I will send in personal chat @quiet-wolf-72320
sent you in chat @quiet-wolf-72320
?
q
Microsoft clarity supports only identify call. In your payload, you are sending “type”: “page” which means it is a page call. Can you try sending events with
type : identify
t
Hey Akhilesh, can you help us where we can change it. is it here? {var e=window.rudderanalytics=window.rudderanalytics||[];e.methods=["load","page","track","identify","alias","group","ready","reset","getAnonymousId","setAnonymousId","getUserId","getUserTraits","getGroupId","getGroupTraits","startSession","endSession"]
q
Here is an example of how identify calls are made https://www.rudderstack.com/docs/event-spec/standard-events/identify/
t
ok Thanks Akhilesh
Hi @quiet-wolf-72320 does it work well if the destination was google tag manager?
q
t
Hi @quiet-wolf-72320 added as destination but events are coming till rudder and they are not moving to GTM