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# supports
straight-raincoat-91897
05/17/2023, 11:58 AMThis message was deleted.
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millions-activity-52391
05/17/2023, 11:58 AMHey There! 👋
Your message has been received by the RudderStack team. Our standard customer support hours are 9-6 PM EST, but we will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
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white-camera-46157
05/17/2023, 11:59 AMBildschirmfoto 2023-05-17 um 13.51.34.png
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quiet-wolf-72320
05/17/2023, 2:59 PM@white-camera-46157 Are you on paid plan? If you have used a different email for creating the account then please share that
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white-camera-46157
05/17/2023, 3:16 PMwe are on a paid plan as far as I know
white-camera-46157
05/17/2023, 3:16 PMI'm a member of the organization
white-camera-46157
05/17/2023, 3:16 PMthe owner of it is my colleague
white-camera-46157
05/17/2023, 3:16 PMq
quiet-wolf-72320
05/17/2023, 3:51 PMWe are looking into it
quiet-wolf-72320
05/17/2023, 7:28 PM@white-camera-46157 Your subscription was active till January only. Your team has canceled it, you should check with them. Now this account is on Free plan.