Hello, are big query sync on rudderstuck cloud see...
# support
e
Hello, are big query sync on rudderstuck cloud seems to be stuck since two days, any advise? Events are coming in, but are not getting pushed to Big Query
m
Hey There! 👋 Your message has been received by the RudderStack team. Our standard customer support hours are 9-6 PM EST, but we will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
a
We are currently looking into this.
e
The mentioned sync has been now successful (one recent still pending), but the sync duration is still very high (30 minutes) compared to some seconds.. Let me know if you have any updates - thanks 🙂
👍 1
e
I have the same problem on all my Rudderstack workspaces for the last two days. They suddenly stopped to sync
o
same here
Can you guys provide your destinationID’s ?
e
Here is our destionationID: 2Iny8etJeJ5peGrb6SQVSr04YsM
m
@helpful-island-54641 I'm facing the same issue with BQ destination Here is our destination ID 2MSVSHe4YCop2QNeZ0gWhxHFaJh
e
@helpful-island-54641 here are all my destination ids where I have this problem: • 2GquBCcfhWfQqTdyYwjlwc292yw • 2P9hBqvEycg28qFfjpkRqnHX3lf • 2OBJzfExOMQ0qyZF9RwK9dcVmbl • 2F8J7JsoTxMp6iQHkW1XEVXqIyY • 2FGd9qZQ7PtOVaYHygM08S4d2wu
q
We are still investigating the issue. You can check the latest information here. https://status.rudderstack.com/ We will update you as soon as the issue is fixed.
h
Can you guys have a look now? We should be almost real-time with the syncs
👍 1
gratitude thank you 1
e
looks good on our end, thanks appreciate the fast support 🙂