### Answer I don't have documentation confirming that a Global Node's entry condition can be triggered directly by a keypad press. The sources describe Global Nodes only by reference to a separate page ([Global Node](/build/conversation-flow/global-node) ) , and I don't have its content, so I can't confirm what condition types it supports. What the sources do show for keypad-driven routing: - A transition condition on an edge can be written against the user's keypad input. A forum example uses the condition

user pressed keypad digit: 1, or {{user_dtmf_input}} == "1"

in a language-selection node. [(1) ]() - Equation-based transitions are available in conversation flow, so you can route on a dynamic variable like

{{user_dtmf_input}}

instead of writing the comparison in a prompt. [(2) ]() - DTMF capture is configured in call settings. The forum answer gives this configuration for reading a single digit immediately without a termination key:

json
"user_dtmf_options": {
  "digit_limit": 1,
  "termination_key": "",
  "timeout_ms": 2000
}

[(1) ]() - Enable barge-in on the node and avoid "Skip Response" so the keypress is recognized without waiting for the agent to finish speaking. A workable approach is to put the DTMF-based transition (digit equals 1) on an edge from your menu node, with that edge's destination set to the node you want to reach. I can't confirm from the sources that a Global Node itself accepts a keypad condition as its trigger. If you need that confirmed, see the [Documentation]() or [hire a certified Retell partner]() . I can also give a general answer based on my broader knowledge if you'd like.

​ To learn more, see the sources I considered: [[1] User dtmf input issue / IIssue with IVR Node Keypress Handling](https://discord.com/channels/1186424376300679209/1397608688734175293) [[2] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.