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# 💬・general
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Omar Ashraf | Community Lead
10/01/2026, 8:46 PM
Share your org id
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Ahmed AD
10/01/2026, 9:07 PM
org_W9xpu2HbSbIGupl9 thats my another workspace where it showing void while adding credits.
Ahmed AD
10/01/2026, 9:27 PM
org_NYlG5v6898rsmxEj org_htxrRsA5tu9SecUb these are the rest of my workspaces
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Omar Ashraf | Community Lead
10/01/2026, 9:43 PM
Hello
@Ahmed AD
, I've checked your org ,and your card failed , please check with your bank.
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Ahmed AD
10/02/2026, 3:48 PM
Hello
@User
, i have mistakenly purchased extra credit is there any way i can refund it ?
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Omar Ashraf | Community Lead
10/02/2026, 4:20 PM
Please send an email to support@retellai.com so it can be directed to the billing team.
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