### Answer I don't have information in the sources that directly explains a discrepancy between your concurrency limit display and the calls shown in Live Monitoring. What the sources do confirm: - Concurrency limits apply per workspace, with Pay-As-You-Go workspaces getting 20 concurrent calls by default, adjustable from the dashboard [(1) ]() . - You can check your current number of concurrent calls in the dashboard . - Live Monitoring's list shows every call currently in progress across your workspace (inbound, outbound, and web) , refreshing about every 4 seconds, and displays "No Ongoing Calls" when nothing is active [(2) ]() . - One relevant nuance: if an agent has PII scrubbing enabled, monitoring its live calls requires raw-data view permission (held by Admin and Developer roles) ; users without that access can't monitor, listen to, or take over those calls . This could explain calls not being visible to certain users/roles even if they're active. Separately, a Discord user reported a related mismatch where their

concurrency_limit

and

base_concurrency

values differed from what was shown on the dashboard [(3) ]() , but no resolution is documented in the sources. Since the sources don't explain why your concurrency count would show 20+ while Live Monitoring shows none, check whether your role has raw-data/call-management permissions [(2) ]() , or reach out via [Documentation]() for further troubleshooting.

​ To learn more, see the sources I considered: [[1] Understand concurrency & limits](https://docs.retellai.com/deploy/concurrency) [[2] Monitor live calls](https://docs.retellai.com/features/live-monitoring) [[3] Discord message from @viking046433 on 2025-05-27](https://discord.com/channels/1186424376300679209/1186462578310910112/1376820820269334570) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.