### Answer This "Phone number already exists" error has been reported in the community when trying to import a number that's already registered — one user found the cause was that the number was already imported under a different Retell account, not their own workspace [(1) ]() . Since the number isn't showing in any of your workspaces, the likely explanation is that it's still registered under a separate Retell account tied to a different API key/workspace . In that case, the fix requires deleting the number from whichever account currently holds it — the reporting user resolved their identical error by having the number deleted from the other Retell account before it could be imported into theirs . I don't have documentation-level detail on a self-service way to look up or force-release a number tied to another workspace. Since this ties into account-specific data I can't access, I'd recommend reaching out through official channels for this: - [Documentation]() - [Hire certified Retell partner]() You may also want to try the [Get Phone Number]() or [List Phone Numbers]() endpoints against your own account to confirm it truly isn't present on your side before contacting support [(2) ]() [(3) ]() .

​ To learn more, see the sources I considered: [[1] Getting "Phone number already exists" Trying to import a second number via Elastic SIP Twilio](https://discord.com/channels/1186424376300679209/1299805434302955591) [[2] Get Phone Number](https://docs.retellai.com/api-references/get-phone-number) [[3] List Phone Numbers](https://docs.retellai.com/api-references/list-phone-numbers) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.