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Is it possible for an SMS Enabled Phone Agent to s...
# ❓・ai-evy-support
j
@AI Evy Is it possible for an SMS Enabled Phone Agent to send SMS to another number that is given by the caller mid-call.
a
Thanks for tagging me @jred. I'll look through relevant sources and get back to you shortly.
### Answer Yes. By default the SMS is sent to the caller's number, but you can choose to send to a different number instead — either a static number or a dynamic variable such as
{{customer_phone}}
[(1) ]() [(2) ]() . This applies to both the Send SMS tool for single/multi-prompt agents [(1) ]() and the SMS Node for conversation flow agents [(2) ]() . Since the caller provides the number mid-call, you'd typically extract that number into a dynamic variable and reference it as the SMS destination [(1) ]() [(2) ]() . Note that this destination configuration only works when using a phone number that has SMS enabled, or an SMS-approved Retell number [(1) ]() [(2) ]() [(3) ]() .
​ To learn more, see the sources I considered: [[1] Send SMS](https://docs.retellai.com/build/single-multi-prompt/send-sms) [[2] SMS Node](https://docs.retellai.com/build/conversation-flow/sms-node) [[3] Send & receive SMS](https://docs.retellai.com/deploy/enable-sms) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.