Hi Retell Support,
I'm experiencing an issue with one of my phone numbers configured in Retell.
The phone number is attached to an inbound call agent, and I expected any incoming call to be routed directly to that agent. However, when I call the number, I hear a message indicating that the number needs to be configured (or a similar message), instead of reaching the agent.
Here are the details:
AGENT ID agent_8e3c22cc9717d05ba0a69dea63
Provider:Custom Telephony
Inbound Agent:70502 - Altitude Efficiencies - Welcome Call
From the Retell dashboard, the phone number appears to be correctly assigned to the inbound agent, so I'm unsure why incoming calls are not being routed.
Could you please help me verify:
Whether the phone number is configured correctly on the Retell side.
Whether any additional setup is required for aCustom Telephonynumber.
If there are any SIP routing or telephony configuration steps that I may have missed.
Why callers hear a configuration message instead of being connected to the assigned agent.