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PII redaction options for audio recording storage
# ❓・ai-evy-support
c
@AI Evy PII redaction options for audio recording storage? Or is redaction configuration limited only to transcription storage?
a
Thanks for tagging me @Codyx. I'll look through relevant sources and get back to you shortly.
### Answer PII redaction applies to both audio recordings and transcripts [(1) ]() [(2) ](

▾

) [(3) ]() . When you configure PII redaction categories in your agent's security settings, the system detects and removes sensitive information from multiple data types [(1) ]() : **For recordings**: Audio is replaced with a beep over the PII intervals, and the scrubbed version is surfaced as
scrubbed_recording_url
. **For transcripts**: User and agent utterances have PII replaced with category-numbered placeholders like
[email 1]
or
[person name 2]
[(1) ]() [(2) ](

▾

) . The redaction also extends to public logs, dynamic variables, metadata, call analysis, tool call arguments and results, DTMF digits, and SMS message text [(1) ]() . To configure this, open your agent's Security & Fallback Settings, select the PII categories you want redacted (such as names, addresses, DOBs, SSNs, passwords, emails) , and save [(2) ](

▾

) [(3) ]() . The redaction happens automatically after each call completes [(1) ]() .
​ To learn more, see the sources I considered: [[1] Data Storage Settings - Retell AI](https://docs.retellai.com/accounts/privacy-disable) [[2] Retell PII Redaction | Remove personal info from audio and transcription](

https://www.youtube.com/watch?v=QSMG0Z5GA3k▾

) [[3] Secure AI Conversations with Retell AI PII Redaction Tool | Retell AI | Retell AI](https://www.retellai.com/blog/introducing-retell-ai-pii-redaction-data-security-made-easy) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.