### Answer Based on the available information, the workspace feature was added specifically to support agencies managing multiple clients [(1) ]() . The best practice recommendation from community discussions is to create one workspace per client [(2) ]() . This approach provides: - Full separation of call history, prompts, API keys, and phone numbers - Cleaner security, debugging, compliance, and scaling - Easier operational management as you grow While a single workspace can work for small or internal projects, once you're managing multiple active clients, separation becomes much easier operationally . So for your new client (even if they're in the same niche) , I'd recommend creating a separate workspace to maintain clear boundaries and professional client management.

​ To learn more, see the sources I considered: [[1] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) [[2] Discord message from @droixd on 2026-05-10](https://discord.com/channels/1186424376300679209/1186462578310910112/1502842122758389830) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Thanks for the feedback, glad I was helpful.