Alexander
07/17/2026, 4:57 PMAI Evy
07/17/2026, 4:58 PMAI Evy
07/17/2026, 4:58 PMlatency object with statistical metrics for each component. [(1) ]() [(2) ]()
The latency breakdown includes these fields (availability depends on call type and features used) : [(1) ]()
- **`e2e`**: End-to-end latency from when the user stops talking to when the agent starts talking
- **`asr`**: Transcription latency
- **`llm`**: LLM latency from the start of the LLM call to the first speakable chunk received
- **`llm_websocket_network_rtt`**: Websocket roundtrip latency (only for custom LLM)
- **`tts`**: Text-to-speech latency
- **`knowledge_base`**: Knowledge base retrieval latency (only when using knowledge base)
- **`s2s`**: Speech-to-speech latency (only for speech-to-speech models)
Each component includes statistical fields: p50, p90, p95, p99, min, max, num, and values (all individual latency data points in milliseconds) .
Example API call:
bash
curl -X GET "<https://api.retellai.com/v2/get-call/CALL_ID%22> \
-H "Authorization: Bearer YOUR_API_KEY"
python
from retell import Retell
client = Retell(api_key="YOUR_API_KEY")
call = client.call.retrieve("CALL_ID")
print(call.latency)AI Evy
07/17/2026, 4:58 PMjavascript
import Retell from "retell-ai";
const client = new Retell({ apiKey: "YOUR_API_KEY" }) ;
const call = await client.call.retrieve("CALL_ID") ;
console.log(call.latency) ;
The values array in each component contains all individual latency measurements for that specific component throughout the call, giving you per-response granularity.AI Evy
07/17/2026, 4:58 PMAI Evy
07/17/2026, 4:58 PMAlexander
07/17/2026, 5:08 PMAI Evy
07/17/2026, 5:08 PMAI Evy
07/17/2026, 5:08 PMvalues array showing per-response measurements) , the sources only document access through the Get Call API. [(1) ]() [(2) ]() The dashboard view shows aggregate statistics, but the granular per-response breakdown requires API access.
Non-technical workaround:
If you need this data without coding, you have a few options:
1. Ask your technical team member to run the API call and export the latency data for you
2. Use an API testing tool like Postman (free, visual interface) :
- Download Postman
- Create a new GET request to `
- Add a header: Authorization: Bearer YOUR_API_KEY
- Click Send
- The response will show the full latency breakdown in JSON format
3. Contact Retell support to ask if they can export this data for you or if there's a dashboard feature in development
The detailed component-level latency with per-response granularity is currently only accessible programmatically through the API.AI Evy
07/17/2026, 5:08 PMAI Evy
07/17/2026, 5:08 PM