### Answer The "no valid payment" error typically indicates an issue with your payment method or billing status, even if you have a card on file [(1) ]() [(2) ]() . Here's what to check: Verify Payment Method - Ensure your credit card is valid and correctly added to your account [(3) ]() - Confirm there are no pending or past due invoices in your Billing section [(3) ]() [(2) ]() - Check that previous payments have successfully processed through this card [(2) ]() Account Status Your account could have one of these statuses that affects service [(4) ]() : - **Invoice Past Due**: Account has a past due invoice and is at risk of automatic shutdown in 7 days - **Invoice Overdue**: Account has an overdue balance and service has been temporarily deactivated Common Causes Based on community reports, this error can occur when [(1) ]() [(2) ]() : - Stripe payment processing experiences temporary issues [(1) ]() - There are unpaid invoices blocking service [(2) ]() - The payment method on file hasn't been validated with a successful charge Resolution Steps 1. Check your Billing page for any outstanding invoices and settle them [(3) ]() [(4) ](https://

docs.retellai.com/accounts/account) 2. Verify your payment method is valid and update if needed by clicking "Change payment methods" [(3) ]() 3. If the issue persists after confirming payment details are correct, contact [Retell support]() [(4) ]() Retell uses post-usage billing, so you're charged at the end of each billing period based on actual usage [(3) ]() . Make sure a valid payment method is added to avoid service interruptions .

​ To learn more, see the sources I considered: [[1] CALLS FAILING FOR "NO_VALID_PAYMENT" and Stripe is not loading](https://discord.com/channels/1186424376300679209/1450512815398850692) [[2] Getting 402 Payment Required](https://discord.com/channels/1186424376300679209/1276826002873647164) [[3] Billing overview and usage tracking](https://docs.retellai.com/accounts/billing) [[4] Manage your Retell AI account](https://docs.retellai.com/accounts/account) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.