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<@1145576664366055464> when will Retell support playing recorded audio during calls?

Thanks for tagging me <@1432711820778541117>. I'll look through relevant sources and get back to you shortly.

### Answer
 Retell AI currently does not support playback of audio files during calls. [(1) ](<https://discord.com/channels/1186424376300679209/1376969263780200498>) 

As a workaround, you can achieve similar functionality by using Twilio IVR to play the audio file, adding the content as text to be spoken by an initial agent (you can clone a voice to match a recording) , then transferring to a second agent, or incorporating the message into your agent's prompt. 

There is no publicly available timeline for when native audio file playback will be supported.

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To learn more, see the sources I considered:

[[1] Playing audio file](https://discord.com/channels/1186424376300679209/1376969263780200498)
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Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.