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Voice search finds the voice but fails when adding...
# ❓・ai-evy-support
l
@AI Evy Voice search finds the voice but fails when adding it. Happens with every ElevenLabs community voice, across 7 workspaces. Voice ID: h2cd3gvcqTp3m65Dysk7 Example call with fallback error: call_d61f9dadd696d4192de3be23dad (org_ksJLUbYtww7JCWjK) — "Carolina Ruiz... is experiencing issues, trying fallback" Ticket already open via support email, escalated to integrations team. Is there a known issue with Peninsular Spanish ElevenLabs voices?
a
Thanks for tagging me @lucys_asd. I'll look through relevant sources and get back to you shortly.
### Answer I don't have information about specific known issues with Peninsular Spanish ElevenLabs voices or ElevenLabs community voices in the available sources. Since you've already opened a support ticket and it's been escalated to the integrations team, that's the correct path forward. The integrations team will have access to real-time system status and can investigate the specific voice ID and call logs you've provided. While waiting for their response, you might consider: - Testing with a non-community ElevenLabs voice to see if the issue is specific to community voices - Checking if the 
fallback_voice_ids
configuration is set up correctly in your agent settings [(1) ]() - Verifying the voice model selection, as different ElevenLabs models may have varying compatibility The support team should be able to provide specific insights about the voice ID 
h2cd3gvcqTp3m65Dysk7
and the call failure pattern you're experiencing across multiple workspaces.
​ To learn more, see the sources I considered: [[1] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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