### Answer Your account status shows "Verification Needed" because it's on hold for further verification due to high volume calls [(1) ]() . You've taken the correct first step by contacting support@retellai.com with your company's name, use case, and verification that you represent the company . Based on similar cases, the support team typically responds to these verification requests via email [(2) ]() [(3) ]() [(4) ]() . Since you sent your email on July 1, 2026, and from June 30, 2026, I calculate one day has passed, the team should be reviewing your submission. While waiting for the support team's response, ensure that: - Your payment method is a valid physical credit card (not a prepaid card) , as prepaid cards are not allowed and can cause account holds [(2) ]() [(4) ]() - All verification details are complete in your email The support team will lift the hold once they've completed the verification process [(3) ]() . If you haven't received a response within a few business days, you can reply to your original email thread to follow up. Your account will remain temporarily deactivated until verification is complete, but service should be restored once the team processes your request [(1) ]() [(3) ]() .

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) [[3] Our account is on hold because of high volume - urgent fix required](https://discord.com/channels/1186424376300679209/1475139574190702694) [[4] Error: Account on hold due to high call volume](https://discord.com/channels/1186424376300679209/1350684547833925642) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy can i send it in the general chat so a admin can see it maybe they can fix it faster we really need it to work. please

### Answer You've already taken the right step by emailing support@retellai.com with your company information and verification details [(1) ]() . That's the official channel for account verification issues. While I understand your urgency, the support team at support@retellai.com is the designated contact for resolving "Verification Needed" account holds . Posting in general chat won't expedite the process, as account verification requires the support team to review your specific business details and documentation securely through email. Since you sent your email on July 1, 2026, and from June 30, 2026 I calculate one day has passed, the team should be actively reviewing your submission. If you need to follow up, reply directly to your original email thread to keep all communication in one place for the support team. Your service will be restored once verification is complete .

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.