### Answer Based on community reports, there are a few known reasons why calls might not appear in Call History: **Frontend Display Bug**: There's a known frontend bug where Call History doesn't show all calls. [(1) ]() The Retell AI team has acknowledged this issue and is working on fixes. [(1) ]() [(2) ]() **Filter/View Settings**: Sometimes calls appear hidden because a specific batch call or filter was accidentally selected on the Call History page. [(3) ]() One user resolved their "missing" call history by checking if they had inadvertently clicked on something that filtered the view to only display specific calls. **Date Range Issues**: Some users reported that Call History only shows today's calls, and scrolling back or setting date filters for known calls shows nothing. [(4) ]() **Temporary Connection Issues**: On October 28, 2025, there was a brief outage where inbound calls experienced connection issues and timeouts due to a telephony provider outage, which lasted from 11:10 AM – 11:34 AM PST. [(5) ]() This could have affected call logging during that specific timeframe. **Troubleshooting Steps**: - Check if any filters or batch call selections are active on your Call History page [(3) ]() - Try logging out and back in [(4) ]() - If the issue persists, share your org I

D with the Retell AI team for investigation [(2) ]() The team has been pushing fixes for these frontend display issues.

​ To learn more, see the sources I considered: [[1] I can't see all the calls in the history](https://discord.com/channels/1186424376300679209/1258352610809876490) [[2] Cannot see the past call History](https://discord.com/channels/1186424376300679209/1462696045115871295) [[3] Discord message from @mikehart52 on 2026-03-09](https://discord.com/channels/1186424376300679209/1186462578310910112/1480627474562814123) [[4] the Call History only shows today’s calls](https://discord.com/channels/1186424376300679209/1410571126354087937) [[5] Intermittent Call Connection Failures](https://community.retellai.com/t/intermittent-call-connection-failures/143) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.