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hey do you have something that tells that this cal...
# ❓・ai-evy-support
n
@AI Evy hey do you have something that tells that this call is being recoreded ??
a
Thanks for tagging me @neerajjoshi_. I'll look through relevant sources and get back to you shortly.
### Answer I don't have specific information in the available sources about a built-in feature that automatically announces to callers that the call is being recorded. However, based on a Discord discussion, one approach mentioned is to add a recording disclosure at the beginning of your call. A community member suggested: "My advice would be to add a 'This call might be recorded for quality control' at the beginning." [(1) ]() For compliance purposes, especially in regions like Germany where consent is required before recording, you would need to configure your agent's initial greeting or prompt to include this disclosure. If you need more specific guidance on implementing recording disclosures or compliance features, I'd recommend checking out these potentially useful sources or reaching out for additional support.
​ To learn more, see the sources I considered: [[1] Discord message from @keshav3 on 2025-01-30](https://discord.com/channels/1186424376300679209/1186462578310910112/1334444968156332126) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
n
For a call this is keep coming even though this is not in our agent and it is not even in our agent's voice "The call is being recorded. " @AI Evy
a
Thanks for the follow-up, @neerajjoshi_. I'll get back to you soon.
### Answer I don't have specific information in the available sources about a built-in Retell AI feature that automatically plays "The call is being recorded" in a different voice than your agent. However, if you're hearing this message and it's not coming from your agent's configuration, this could be: 1. Telephony provider behavior - Your SIP trunk provider (like Twilio, Telnyx, or Vonage) may be injecting this recording announcement automatically based on their compliance settings or your account configuration. 2. Regulatory compliance features - Some telephony providers automatically add recording disclosures based on the caller's location or your account settings to meet legal requirements. What to check: - Review your telephony provider's dashboard settings for any automatic recording announcements - Check if your SIP trunk or phone number provider has compliance features enabled that add recording disclosures - Verify your Retell AI agent's prompt and first message settings to confirm this message isn't configured there If you'd like to explore this further or need help configuring compliance-related features, you might want to check out these potentially useful sources: - [Compliance]() Would you like a general answer based on my knowledge about telephony providers and recording announcements, or would you prefer to contact Retell AI support directly for assistance with this specific issue?
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Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.