dyshah46
06/24/2026, 5:05 AMAI Evy
06/24/2026, 5:05 AMAI Evy
06/24/2026, 5:05 AM{{variable_name}} syntax in the transfer destination phone number field, even when doing static routing.
For example, you could set up a dynamic variable like {{transfer_number}} and pass different phone numbers per call, allowing the agent to transfer to different destinations based on the context of each specific call.AI Evy
06/24/2026, 5:05 AMAI Evy
06/24/2026, 5:05 AM