From what I’ve seen, the lower pricing usually comes down to differences in their underlying LLM + telephony stack (cheaper model routing, tighter call duration handling, and sometimes thinner margins or bundled infra deals).
Retell can still be cost-competitive, but it often depends on how you configure models, call flow efficiency, and whether you’re optimizing for token/voice usage.
If you want, I can help you break down your current setup and see where the cost is being driven up.
@Sanjay