I made a new workspace and it says on the bottom r...
# ❓・ai-evy-supportd
Davide Nicorescu
06/18/2026, 5:21 PM@AI Evy I made a new workspace and it says on the bottom right pay as you go but my campaign was stopped saying i reach the credit limit. I have never had to purcase credits before it would just bill me if i reach $200 or by the end of the month, why am i having this issue
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AI Evy
06/18/2026, 5:21 PMThanks for tagging me @Davide Nicorescu. I'll look through relevant sources and get back to you shortly.
AI Evy
06/18/2026, 5:21 PM### Answer
I don't have specific information about workspace billing configurations or credit limit policies in the available documentation. This appears to be an account-specific billing issue that requires direct support assistance.
For billing and account-related concerns like this, I recommend:
- Contact Retell AI support directly through your dashboard or via email to resolve this workspace billing configuration issue
- *Visit [Documentation]() * to review any billing documentation that may help clarify the pay-as-you-go setup
Since this involves your specific account settings and billing history, the support team will be able to investigate why your new workspace has different billing behavior than expected and help restore your previous billing arrangement.
Would you like a general answer based on typical SaaS billing patterns instead?
AI Evy
06/18/2026, 5:22 PMmessage has been deleted
AI Evy
06/18/2026, 5:22 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.