### Answer To obtain a Business Associate Agreement (BAA) for HIPAA compliance with Retell AI, you need to contact Retell AI directly to request and sign the agreement [(1) ]() [(2) ]() . Retell AI offers BAAs under a flexible pay-as-you-go plan [(1) ]() . The BAA process involves: 1. **Requesting the BAA**: Email support@retellai.com to request a BAA [(2) ]() . If you don't receive a response, you can follow up or reach out through Discord . 2. **Signing the Agreement**: Once Retell AI responds, you'll work with them to sign the BAA, which establishes the legal framework for handling protected health information (PHI) [(1) ]() . 3. **Data Storage Options**: After signing the BAA, Retell AI provides the option to opt out of sensitive data storage [(3) ]() . You can either: - Store call recordings in Retell's storage (default) - Store recordings in your own database if you enable "opt out of sensitive data storage" - Use the update call API to remove data from the dashboard after pulling it via webhook The BAA ensures that Retell AI implements safeguards to protect PHI, including end-to-end encryption, secure authentication protocols, and comprehensive access controls [(1) ]() . For more information about Retell AI's compliance certifications, you can view their trust center at

l.ai/trust/8nfvavp5klt9n4iz32h90 [(4) ]() .

​ To learn more, see the sources I considered: [[1] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[2] HIPAA BAA](https://discord.com/channels/1186424376300679209/1343999825577775145) [[3] Hipaa Compliance](https://discord.com/channels/1186424376300679209/1410647478537293905) [[4] Discord message from @ben_1_2_ on 2025-06-19](https://discord.com/channels/1186424376300679209/1186462578310910112/1385113658522206279) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Yes, you need a Business Associate Agreement (BAA) to ensure HIPAA compliance when handling Protected Health Information (PHI) with your Retell AI voice agent [(1) ]() . A BAA is a legally required contract between a covered entity (such as a healthcare provider) and a business associate (like Retell AI) that ensures the secure handling of PHI . The agreement outlines the business associate's responsibilities for maintaining data security, reporting breaches, and adhering to HIPAA regulations . BAA agreements are required for any business associate who has access to PHI and provides support in treatment, payment, or operations . The agreement must impose specific safeguards on the PHI that the business associate uses or discloses, ensuring that all parties involved are accountable for protecting sensitive patient data . Retell AI offers Business Associate Agreements (BAAs) under a flexible pay-as-you-go plan, allowing healthcare organizations to leverage AI voice agents without committing to a yearly contract . To request a BAA, send an email to support@retellai.com with the signer name and email address [(2) ]() . By partnering with Retell AI and signing a BAA, healthcare companies can protect patient data through multiple layers of protection for PHI, including end-to-end encryption, secure authentication protocols, and comprehensive access controls [(1) ]() .

​ To learn more, see the sources I considered: [[1] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[2] BAA for HIPAA Compliance](https://discord.com/channels/1186424376300679209/1328413653992476805) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Based on the available sources, there is no specific information about how long it typically takes to receive a BAA from Retell AI [(1) ]() [(2) ]() . To request a BAA, you should send an email to support@retellai.com with the signer name and email address [(2) ]() . You can also sign the BAA directly at [(3) ]() . Since the turnaround time isn't documented in the sources, I recommend reaching out directly to support@retellai.com to inquire about their current BAA processing timeline.

​ To learn more, see the sources I considered: [[1] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[2] BAA for HIPAA Compliance](https://discord.com/channels/1186424376300679209/1328413653992476805) [[3] Discord message from @omar.13. on 2026-01-28](https://discord.com/channels/1186424376300679209/1186462578310910112/1466058975622598942) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.