https://retellai.com/?utm_source=discord&utm_medium=seo logo
i want to know the IP address for transferred call...
# ❓・ai-evy-support
a
@AI Evy i want to know the IP address for transferred calls
a
Thanks for tagging me @Alex. I'll look through relevant sources and get back to you shortly.
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
​ To learn more, see the sources I considered: [[1] Custom Telephony Overview](https://docs.retellai.com/deploy/custom-telephony) ​
### Answer I don't have specific information about IP addresses for transferred calls in the available sources. For general Retell SIP traffic, the IP block is
18.98.16.120/30
for all regions, with additional blocks
143.223.88.0/21
and
161.115.160.0/19
for certain United States traffic. [(1) ]() However, I cannot find documentation specifically addressing IP addresses used during call transfers (warm or cold transfers) . If you need more detailed information about IP addresses for transferred calls, I recommend: - Checking the [Custom Telephony Overview]() - Visiting [Documentation]() - Visiting [Hire certified Retell partner]() Would you like a general answer based on my knowledge instead?
a
@AI Evy what about for canadian
a
Thanks for the follow-up, @Alex. I'll get back to you soon.
### Answer The IP blocks I mentioned apply globally to all Retell SIP traffic, including Canadian traffic [(1) ]() . The IP ranges are: -
18.98.16.120/30
(all regions) -
143.223.88.0/21
(certain United States traffic) -
161.115.160.0/19
(certain United States traffic) These are the IP blocks you should whitelist for Retell's SIP server traffic . The documentation doesn't specify separate IP ranges for Canadian traffic specifically—the
18.98.16.120/30
block covers all regions globally . For call transfers specifically (whether to Canadian numbers or otherwise) , I don't have documentation detailing separate IP addresses used during the transfer process.
​ To learn more, see the sources I considered: [[1] Custom Telephony Overview](https://docs.retellai.com/deploy/custom-telephony) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.