### Answer (HIPAA, not hippa) Yes, Retell AI is HIPAA-compliant [(1) ]() . All interactions processed through Retell AI are encrypted in transit and at rest, adhering to strict data security protocols [(2) ]() . The system enforces role-based access control (RBAC) , multi-factor authentication, and audit logging to prevent unauthorized access . Retell AI offers Business Associate Agreements (BAAs) under a flexible pay-as-you-go plan, allowing healthcare organizations to leverage AI voice agents without committing to a yearly contract [(1) ]() . The BAA is provided at no additional cost [(2) ]() . Key HIPAA compliance features include [(3) ]() [(1) ]() [(4) ]() : - End-to-end encryption for all customer interactions and metadata - PII Redaction that automatically detects and removes sensitive details like names, addresses, DOBs, passwords, and pins from both transcripts and recordings - Secure storage with the option to opt out of sensitive data storage - Detailed call logs and metadata for audit-ability - Consent management and access controls For healthcare deployments, you can sign a BAA with Retell AI and enable the option to opt out of sensitive data storage [(5) ]() . If you want to store recordings in your own database, you can do that through webhooks .

​ To learn more, see the sources I considered: [[1] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[2] I need a quote on HIPAA compliance](https://discord.com/channels/1186424376300679209/1354587257335451708) [[3] Secure AI Conversations with Retell AI PII Redaction Tool | Retell AI | Retell AI](https://www.retellai.com/blog/introducing-retell-ai-pii-redaction-data-security-made-easy) [[4] Compliance](https://www.retellai.com/glossary/compliance) [[5] Hipaa Compliance](https://discord.com/channels/1186424376300679209/1410647478537293905) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer To obtain a BAA (Business Associate Agreement) from Retell AI, you need to reach out to contact sales [(1) ]() . Retell AI offers BAAs under their pay-as-you-go plan at no additional cost [(2) ]() . For more information about HIPAA compliance and BAA requirements, you can visit [Retell AI's compliance documentation]() [(3) ]() .

​ To learn more, see the sources I considered: [[1] HiPAA Compliance](https://discord.com/channels/1186424376300679209/1384610468043165878) [[2] I need a quote on HIPAA compliance](https://discord.com/channels/1186424376300679209/1354587257335451708) [[3] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.