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Hey team — quick question on a verification hold
# ❓・ai-evy-support
t
@AI Evy Hey team — quick question on a verification hold. My org received the standard high-volume verification email this morning (already replied to support@ with full company details + use case + authorization letter from my client incoming). Inbound calls are also returning no_valid_payment errors which I flagged as a follow-up. Is there a way to get eyes on the ticket today? Live client campaign, every hour the hold is active is impacting their pipeline. Email on file: troy@jediaiagency.com. Happy to verify any way that helps. Appreciate it
a
Thanks for tagging me @Troy "AI Jedi". I'll look through relevant sources and get back to you shortly.
### Answer I don't have specific information about verification holds or 
no_valid_payment
errors in the available sources. Based on what you've described, this appears to be an account-level issue that requires direct support intervention. Since you've already submitted a ticket to support@, that's the correct channel. For urgent matters affecting live campaigns, you might also try: - Visit [Documentation]() - Visit [Hire certified Retell partner]() The 
no_valid_payment
error for inbound calls suggests a billing or payment method issue that support will need to address directly with your account. Would you like a general answer based on my knowledge instead?
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Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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