HELP!!!
I use Retell + Twillio over Sip trunking. I have a setting in SaaS to allow customers to stop phone AI. In Retell I have phone number and defined inbound agent.
Problem that I try to solve: Customer turns off Phone AI in SaaS but if someone calls the number call_inbound is triggered and Response is send. I need to bounce or disconnect reject the call.
Things I tried:
- with call_inbound resonse send {call_inbound: {}} -> still connects with agent
- with status(404){call_inbound: {}} -> still connects with agent
- do not send response and expect to timeout -> still connects with agent
Anyone has a solution? Thx!