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HELP!!! I use Retell + Twillio over Sip trunking...
# 💬・general
q
HELP!!! I use Retell + Twillio over Sip trunking. I have a setting in SaaS to allow customers to stop phone AI. In Retell I have phone number and defined inbound agent. Problem that I try to solve: Customer turns off Phone AI in SaaS but if someone calls the number call_inbound is triggered and Response is send. I need to bounce or disconnect reject the call. Things I tried: - with call_inbound resonse send {call_inbound: {}} -> still connects with agent - with status(404){call_inbound: {}} -> still connects with agent - do not send response and expect to timeout -> still connects with agent Anyone has a solution? Thx!