### Answer Based on a similar issue reported in the community, there are a couple of troubleshooting steps you can try [(1) ]() : 1. Adjust Interruption Sensitivity The interruption sensitivity setting may be causing the agent to prematurely trigger the end_call tool. Try adjusting this parameter in your agent configuration to see if it reduces the frequency of early call terminations . 2. Check Voicemail Detection If you have voicemail detection enabled, it might be misidentifying live calls as voicemails and triggering the end_call tool. Verify whether this feature is turned on and consider disabling it to see if it resolves the issue . 3. Review Your Agent's Prompt and Tool Logic Since this is happening in 30-40% of calls, examine: - Your agent's initial prompt to ensure it's not instructed to end calls under certain conditions - The end_call tool's trigger conditions and whether they might be too broad - Any custom LLM settings if you're using one If these steps don't resolve the issue, I recommend reaching out to Retell AI support with your call ID (call_595ec9c78658dc9b599f5496ee0) so they can investigate the specific call logs and agent configuration.

​ To learn more, see the sources I considered: [[1] end call tool doesn't work properly](https://discord.com/channels/1186424376300679209/1327345632616255508) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.