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, is there any compliance or policy ragarding cali...
# ❓・ai-evy-support
d
@AI Evy , is there any compliance or policy ragarding caliming the AI agent as a real human call?
a
Thanks for tagging me @Darshan. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available sources, I don't have specific information about Retell AI's policies regarding claiming AI agents as real human callers. The sources primarily cover HIPAA compliance, security features, and data protection for voice AI agents [(1) ]() [(2) ]() [(3) ]() , but don't specifically address disclosure requirements about AI identity during calls. For guidance on compliance policies related to AI agent disclosure and transparency requirements, I recommend: - Visit [Documentation]() - Visit [Hire certified Retell partner]() This is an important compliance question, especially given regulations like the Telephone Consumer Protection Act (TCPA) mentioned in the sources [(1) ]() , which governs telemarketing practices. Many jurisdictions have specific requirements about disclosing when callers are interacting with AI rather than humans.
​ To learn more, see the sources I considered: [[1] Why Enterprise Security Matters for Voice AI | Retell AI](https://www.retellai.com/blog/why-enterprise-security-is-important-for-voice-ai-technology) [[2] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[3] Hipaa Compliance](https://discord.com/channels/1186424376300679209/1410647478537293905) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.