### Answer Based on the available information, workspace access issues are commonly related to account status. Your account could have one of these statuses that affects access [(1) ]() : - **Verification Needed**: Account on hold for verification due to high volume calls - **Invoice Past Due**: Account at risk of automatic shutdown in 7 days - **Invoice Overdue**: Service temporarily deactivated due to overdue balance If your account has an overdue balance, you won't be able to access the workspace or add members, even with admin privileges [(2) ]() . To resolve this, go to billing and use the manage payment button to clear any outstanding balance . For verification or billing issues that prevent login, contact support@retellai.com with your company's name, use case, and verification that you represent the company [(1) ]() . If you're using Google SSO versus email-password sign-in, note that these are treated as separate accounts and are not automatically linked .

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Adding members issue](https://discord.com/channels/1186424376300679209/1361919749075894342) ​

### Answer Since your invoices are clear, here are other potential causes for workspace access issues: **Sign-in method mismatch**: Google SSO and email-password sign-in are treated as separate accounts in Retell AI [(1) ]() . If you previously used one method and are now trying to use the other, you won't be able to access the workspace. Try logging in with the exact same method you originally used to create the account. **Account verification status**: Your account may be on hold for verification due to high volume calls . If this is the case, you need to contact support@retellai.com with your company's name, use case, and verification that you represent the company . **Workspace-specific access**: Access is managed workspace-by-workspace [(2) ]() . If you were removed from a specific workspace, you would lose access to only that workspace while maintaining access to others . To troubleshoot further: 1. Try clearing your browser cache and logging in again [(3) ]() 2. Verify you're using the correct sign-in method (Google SSO vs email-password) 3. Check your workspace ID in Settings → Workspace to confirm which workspace you're trying to access [(4) ]() Since you've already contacted support@retellai.com without response, I recommend sending another email with your workspace ID (org_xxxxx format) and a detailed description of the issue [(5) ]() .

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Discord message from @tbag0079 on 2025-03-05](https://discord.com/channels/1186424376300679209/1186462578310910112/1346922358044229652) [[3] Invited to workspace but still cannot access it](https://discord.com/channels/1186424376300679209/1436802393382588597) [[4] Workspace](https://docs.retellai.com/accounts/workspace) [[5] Error when attempting to create new workspace](https://discord.com/channels/1186424376300679209/1433446781286350958) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I understand you need direct support assistance. Based on the documentation, the primary contact method for Retell AI support is via email at support@retellai.com [(1) ]() . For account verification issues specifically, you should contact support@retellai.com with your company's name, use case, and verification that you represent the company . Since you mentioned you've already reached out multiple times without response over 24 hours, I recommend: 1. Sending another email to support@retellai.com with your workspace ID (found in Settings → Workspace, formatted as org_xxxxx) [(2) ]() 2. Including a detailed description of your access issue and the fact that you have active clients affected 3. Mentioning that this is time-sensitive due to active client impact Unfortunately, as an AI assistant, I cannot directly connect you with the support team or escalate your ticket. The email channel is the documented support contact method for account and workspace access issues [(1) ]() .

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Workspace](https://docs.retellai.com/accounts/workspace) ​

Appreciate the feedback! Feel free to ask me again with additional guidance or context.