### Answer I'd be happy to help! Could you please provide more details about what you need assistance with regarding Retell AI? For example, are you looking for help with: - Setting up an AI voice agent - Configuring conversation flows - Integrating with external systems - Understanding specific features like turn-taking, knowledge bases, or call transfers - API implementation - Troubleshooting a specific issue The more specific you can be about your question or challenge, the better I can assist you with accurate information from Retell AI's documentation.

message has been deleted

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

I need my accoun for a customer demo

very urgently

@AI Evy my account is on hold for verification due to high volume

### Answer Based on the available information, if your account is on hold for verification due to high volume calls, you need to contact support@retellai.com with your company's name, use case, and verification that you represent the company. [(1) ]() One common cause of this issue is related to payment method verification. In a similar case, the issue was resolved when the user switched from a prepaid credit card to a physical credit card. For urgent matters related to billing and account access, the support team monitors these requests regularly. [(2) ]() Given that you have a customer demo coming up, make sure to clearly communicate the urgency in your email to support@retellai.com.

​ To learn more, see the sources I considered: [[1] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) [[2] About the Billing and Account Related category](https://community.retellai.com/t/about-the-billing-and-account-related-category/35) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I understand your urgency regarding the account verification hold. Based on similar cases, when an account is flagged for verification, you'll need to contact the support team directly. [(1) ]() [(2) ]() [(3) ]() Immediate action: Email support@retellai.com with details about your situation, specifically mentioning: - Your account email - The urgent customer demo requirement - Your use case and business context According to the documentation, Retell AI has a dedicated support system with a 7 days/week on-call schedule and 24h SLA, with active support between 9 AM to 9 PM PST. [(4) ]() If you've already emailed and haven't received a response, you may want to follow up with support@retellai.com again, emphasizing the time-sensitive nature of your demo. [(3) ]() For account verification, you may also be asked to provide valid evidence that you represent your company, such as a website or terms of service showing that users have been informed before calling. [(1) ]()

​ To learn more, see the sources I considered: [[1] Account verification](https://discord.com/channels/1186424376300679209/1337198916386689125) [[2] Your account is on hold for further verification](https://discord.com/channels/1186424376300679209/1345054364200468550) [[3] I am getting Your account needs verification](https://discord.com/channels/1186424376300679209/1339163194836385802) [[4] Reliability Overview](https://docs.retellai.com/reliability/reliability-overview) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] I am getting Your account needs verification](https://discord.com/channels/1186424376300679209/1339163194836385802) [[2] Message: Verification Needed:Your account is on hold for further verification due to high volume cal](https://discord.com/channels/1186424376300679209/1478132747942756453) [[3] KYC Verification](https://docs.retellai.com/accounts/kyc) ​

Thanks for the follow-up, @Rajesh. I'll get back to you soon.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

42756453) [(4) ]() .

### Answer I understand the urgency of your situation with your customer demo. Based on the account status information, when your account shows "Verification Needed" it means your account is on hold for further verification due to high volume calls, and you need to contact support@retellai.com with your company's name, use case, and verification that you represent the company [(1) ]() . Since you've already sent the required information via email, here are the key points from similar cases: What typically happens: - The support team needs to review and verify the information you provided [(2) ]() [(3) ]() [(4) ]() - Response times can vary, but the team typically responds within 1-2 business days [(4) ]() - In one case, the issue was resolved when the user switched from a prepaid credit card to a physical credit card, as the error message wasn't clear about payment method requirements [(2) ]() For your urgent demo: Since you've already contacted support@retellai.com, I recommend: 1. Send a follow-up email clearly stating the urgency and your upcoming customer demo timeline 2. Include your workspace/organization ID in the email if you haven't already 3. Confirm that you've provided all requested information (company name, use case, proof of company representation) The verification process is in place for compliance and security, but the support team does prioritize urgent business needs when communicated clearly [(3) ](

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) [[3] Message: Verification Needed:Your account is on hold for further verification due to high volume cal](https://discord.com/channels/1186424376300679209/1478132747942756453) [[4] Suspended for high volume calls](https://discord.com/channels/1186424376300679209/1453386058330013819) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.