### Answer I understand this is an extremely urgent situation affecting 25+ dental offices. Based on similar cases, here are immediate steps: Immediate Actions: 1. Verify workspace selection - Log out and back in to confirm you're viewing the correct organization/workspace [(1) ]() 2. Check with workspace owner - Confirm if the workspace was deleted or renamed by another team member 3. Contact Retell support immediately with your Organization ID to request data recovery Support Channels: Retell AI maintains a 7 days/week on-call schedule with 24-hour SLA and active support between 9 AM to 9 PM PST [(2) ]() . For enterprise customers, SLA times are even lower . Similar Cases: Other users have experienced workspace/agent deletion issues that were resolved by Retell support [(3) ]() . In one case, the issue was resolved after contacting support, though the root cause was explained to prevent recurrence . Critical Next Step: Contact Retell support immediately with: - Your Organization ID - The email associated with your account - Details of the deletion incident - List of affected agents/phone numbers if available Given the scale of your operations (25+ dental offices) , you may want to inquire about enterprise-grade backup and recovery options to prevent future incidents.

​ To learn more, see the sources I considered: [[1] Logged into account and its been wiped, no agents, No phone numbers,no knowledge base nothing... WTF](https://discord.com/channels/1186424376300679209/1389278526196420679) [[2] Reliability Overview](https://docs.retellai.com/reliability/reliability-overview) [[3] Urgent Technical Support – Agents deleted from our workspace](https://discord.com/channels/1186424376300679209/1417264493217447986) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.