### Answer Yes, you can send recordings from Retell to Zendesk using webhooks or the API. [(1) ]() [(2) ]() [(3) ]() ## Using Webhooks Set up a webhook to receive the

call_ended

or

call_analyzed

event. [(1) ]() When a call completes, the webhook payload includes a

recording_url

field with the call recording. [(1) ]() [(3) ]() You can then use this URL to send the recording to Zendesk via their API. The webhook will POST the payload to your endpoint with the recording URL included. [(1) ]() For example, the call object contains: - `recording_url`: Recording of the call [(3) ]() - `recording_multi_channel_url`: Recording with each party's audio in separate channels ## Using the Get Call API Alternatively, retrieve recording URLs programmatically using the Get Call API. [(2) ]() [(3) ]() The API response includes the same

recording_url

and

recording_multi_channel_url

fields. [(3) ]() ## Implementation Steps 1. Register a webhook URL in your Retell dashboard or at the agent level [(1) ]() 2. Listen for

call_ended

or

call_analyzed

events 3. Extract the

recording_url

from the webhook payload [(1) ]() [(3) ]() 4. Use Zendesk's AP

I to attach or link the recording to the appropriate ticket The recording URL is available after the call ends. [(3) ]()

​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Consume the analysis data](https://docs.retellai.com/features/post-call-analysis-consumption) [[3] Get Call](https://docs.retellai.com/api-references/get-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.