@Omar Ashraf | Community Lead Hey I wanted to share a bug that we found that was pretty messy and it impacted in our production environment: In this call: call_d279558ba730cab02b9b864698a We received a "yes" message that if you hear the conversation it was never said and it triggered a a series of tools and actions that led to booking a real appointment. Here is the log:

2026-04-29 14:59:29.068 call_d279558ba730cab02b9b864698a verbose: Sending updates (transcript trimmed to last 2 utterances): {
  transcript: [
    {
      role: 'agent',
      content: 'No problem, I will register you without the insurance information now. Before your appointment, please either log into your Ognomy account to add it, or send it by email to support@ognomy.com so the team can verify your coverage in time. -  -  -  -  - I have registered you successfully. The soonest opening I have is Wednesday, May 6 at 7:40 AM with Joseph Matias. Does that work for you?',
      words: [Array],
      metadata: [Object]
    },
    { role: 'user', content: 'Yes. ', words: [Array] }
  ],
  interaction_type: 'update_only'
}

After the agent message that you can see there, we received a single "yes" that was never said. Looking forward to your reply as this is an urgent matter on our side. Thank you.