​ To learn more, see the sources I considered: [[1] Send SMS](https://docs.retellai.com/build/single-multi-prompt/send-sms) [[2] Dynamic Variables](https://docs.retellai.com/build/dynamic-variables) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I don't have direct information in the available sources about forcing an agent to say exact phrases word-for-word in a Single Prompt setup. However, based on general Retell AI capabilities, you could try: 1. **In your prompt**: Add explicit instructions like "When confirming pharmacy follow-up, say exactly: 'I will speak to the pharmacist and get this sorted for you.' Do not paraphrase or modify this phrase." 2. **Use static text in tools**: If this phrase should appear after a specific action (like a function call) , you can configure the "Speak after sending message" option with static text rather than letting the LLM generate it [(1) ]() . 3. **Dynamic variables with static content**: You could set up a dynamic variable containing your exact phrase and reference it in contexts where it should appear [(2) ]() . For the most reliable word-for-word control in Single Prompt agents, I'd recommend reaching out to Retell support or checking the dashboard documentation for prompt engineering best practices specific to verbatim responses.