Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer If your agents are generating unexpected or random words, this could be related to AI hallucinations. AI hallucinations occur when the AI system generates responses that are incorrect, misleading, or fabricated. [(1) ]() To address this issue, you can: **Use Grounding with Verified Data**: Integrate your voice agent with reliable, up-to-date databases to provide factual and verified information. **Implement Specialized Datasets**: Train the AI using domain-specific datasets relevant to your intended use case. **Apply Prompt Engineering**: Carefully design prompts to guide the LLM toward accurate and relevant responses, reducing the likelihood of hallucinations. **Use Retell AI's Conversation Flow**: The Conversation Flow feature provides a structured framework for managing conversations and implements a constrained framework that establishes clearer guidelines for responses, significantly reducing the likelihood of AI-generated errors. If the issue persists or you need more specific troubleshooting assistance, I'd recommend checking your agent's configuration settings or reaching out to Retell AI support with specific examples of the random words being generated.

​ To learn more, see the sources I considered: [[1] Troubleshooting AI Voice Agent Issues | Retell AI](https://www.retellai.com/blog/troubleshooting-common-issues-in-voice-agent-development) ​