Hey, quick SIP question, would really appreciate some clarification here,
@Omar Ashraf | Community Lead (or anyone familiar with SIP setups)
I’m currently setting up a SIP integration between a telephony provider and Retell, and I wanted to clarify the expected authentication flow to make sure I’m aligning things correctly.
The provider is saying that since they are sending calls to Retell, Retell should generate SIP credentials (username/password) and share them for configuration on their side.
From my understanding, Retell does not generate SIP credentials, and the typical flow is:
For inbound calls (provider → Retell): calls are routed to sip:sip.retellai.com with IP whitelisting, without credentials
For outbound calls (Retell → provider): the provider generates SIP trunk credentials, which are then used in Retell
Could you please confirm if this is the correct setup? Also, is there ever a case where Retell would generate credentials for inbound authentication?
Thanks!