### Answer Calls should appear in your call history once they've been registered. If you're not seeing them, here are a few things to check: 1. **Call Status**: The call needs to reach at least

registered

status to appear [(1) ]() . If the call didn't connect (for example, due to

dial_failed

,

dial_no_answer

, or

dial_busy

) , it still should appear but won't trigger the

call_started

webhook event [(2) ]() . 2. **Retrieve Call Directly**: You can verify the call exists by retrieving it via the API using the call ID [(1) ]() :

javascript
import Retell from 'retell-sdk';
const client = new Retell({
 apiKey: process.env['RETELL_API_KEY'],
}) ;
const callResponse = await client.call.retrieve('your_call_id_here') ;
console.log(callResponse) ;

3. **Check for Service Issues**: There was a previous incident where inbound calls experienced connection issues and timeouts due to a telephony provider outage [(3) ]() , though that was resolved. If you have the call IDs, try retrieving them directly via the API. If they don't exist or you're still having issues, check your dashboard filters or contact support with the specific call IDs for investigation.

​ To learn more, see the sources I considered: [[1] Get Call](https://docs.retellai.com/api-references/get-call) [[2] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[3] Intermittent Call Connection Failures](https://community.retellai.com/t/intermittent-call-connection-failures/143) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.