K Rudy
04/21/2026, 3:26 PMAI Evy
04/21/2026, 3:26 PMAI Evy
04/21/2026, 3:26 PMsip.h.x- will be converted to dynamic variables after removing the prefix .
For example, a header sip.h.x-caller: abc becomes the dynamic variable x-caller: abc .
However, there's an important limitation to be aware of: based on community discussions, there appears to be a known issue when transferring calls between agents where custom SIP headers may not properly pass through to the transferred (inbound) agent when certain settings are enabled [(2) ]() . Users have reported that custom SIP headers appear in the parent call's webhook response but not in the forwarded call's webhook response under specific configurations .
The header format needs to end with -Header (for example, X-uuid-Header) for it to work properly in transfer scenarios .AI Evy
04/21/2026, 3:26 PMAI Evy
04/21/2026, 3:26 PM