​ To learn more, see the sources I considered: [[1] Log in issues, password reset never sends an email to reset it, help!](https://discord.com/channels/1186424376300679209/1351268364756062300) [[2] Account](https://docs.retellai.com/accounts/account) [[3] Discord message from @ech01. on 2026-01-19](https://discord.com/channels/1186424376300679209/1186462578310910112/1462898102389182666) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer If you're not receiving the password reset email, check your spam/junk folder and ensure you've entered the correct email address [(1) ]() . If you still don't receive the email after checking spam, you can try using Google login as an alternative sign-in method . To reset your password: 1. Go to the login page [(2) ]() 2. Click the "Don't remember your password?" link 3. Enter your email address and follow the instructions sent to your inbox For better security, Retell AI recommends using Sign in with Google, which provides an extra layer of protection and reduces the need to manage separate passwords . If the issue continues after trying these steps, please contact support@retellai.com for assistance [(3) ]() .