Mikey
04/17/2026, 10:12 AMAI Evy
04/17/2026, 10:12 AMAI Evy
04/17/2026, 10:12 AMAI Evy
04/17/2026, 10:12 AMstt_mode to "custom" [(1) ]() [(2) ]() . The custom_stt_config object allows you to specify a provider field .
Based on the available documentation, Azure is explicitly mentioned as a custom STT provider option [(2) ]() . The documentation shows this example:
json
"custom_stt_config": {
"provider": "azure",
"endpointing_ms": 123
}
However, the documentation I have access to doesn't provide a direct comparison of transcription quality between Azure, Deepgram, and Soniox, nor does it explicitly list all available custom STT providers beyond Azure [(1) ]() [(2) ]() .
For improving transcription accuracy in general, Retell recommends:
- Using Boosted Keywords to add custom vocabulary for domain-specific terms (supports up to 100 keywords) [(3) ]()
- Adjusting the denoising mode setting if background noise is affecting transcription
- Enabling transcription mode optimized for accuracy if sentences are being cut off
If you need specific provider comparisons or a complete list of supported custom STT providers, I'd recommend checking the Retell dashboard or reaching out to their team for the most current information.
**AI Evy
04/17/2026, 10:12 AMMikey
04/17/2026, 10:12 AMAI Evy
04/17/2026, 10:12 AMAI Evy
04/17/2026, 10:13 AMstt_mode is set to "custom", you must provide a custom_stt_config object with a provider field . The only provider explicitly mentioned in the documentation is "azure" [(1) ]() .
The sources don't provide a complete list of all supported custom STT providers beyond Azure [(1) ]() [(2) ]() [(3) ]() .
To get confirmation on whether Soniox is supported as a custom STT provider, I recommend:
- Checking the Retell dashboard for the full list of available providers
- Visiting [Documentation]()
- Visiting [Hire certified Retell partner]()
Would you like a general answer based on my knowledge instead?AI Evy
04/17/2026, 10:13 AMAI Evy
04/17/2026, 10:13 AMdolma
04/17/2026, 10:29 AMMikey
04/17/2026, 12:03 PMMikey
04/17/2026, 12:04 PMMikey
04/18/2026, 12:42 PM