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Calls are coming through phone lines, and we do ha...
# 💬・general
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Calls are coming through phone lines, and we do have accents present. In some cases it's not cutting people off early as sometimes it's the middle word in a phrase that is mis-transcribed. But Is the only solution to increase the
endpointing_ms
. What's strange is when using quality assurance on Retell it can detect it was a mis-transcription. So thinking must be a way to fix this.